Leading Australian Operator Expands Use of the Market-Leading Singleview Platform to Manage Credit Limits and Provide Account Notifications
ENGLEWOOD, Colo.--(BUSINESS WIRE)--Virgin Mobile Australia, one of the country’s most popular mobile operators, and CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that Virgin Mobile has expanded its use of CSG Singleview to improve the customer experience and meet changing regulatory standards.
CSG’s partnership with Virgin Mobile spans more than 12 years. During that time, Singleview has scaled seamlessly in line with Virgin Mobile’s growth in the Australian market.
“CSG Singleview is the core of our billing operations,” said Graham Milne, Director of Technology and Delivery at Virgin Mobile Australia. “Singleview delivers exceptional flexibility and allows us to develop new services quickly in a highly competitive market.”
New capabilities supported by CSG Singleview allow Virgin Mobile customers to view and manage account balances accurately. This empowers customers to control their credit limits and provides them with usage notifications that help avoid bill shock caused by higher-than-expected voice and data usage.
“Virgin Mobile’s enhancement of Singleview is focused on improving their already impressive customer experience,” said Ian Watterson, vice president and managing director of Asia-Pacific for CSG. “Virgin Mobile’s customers are now in full control of their spend, allowing them to avoid exceeding their voice and data limits through market-leading anti-bill-shock features.”
The solution also enables Virgin Mobile to remain in full compliance with Australian Communications and Media Authority (ACMA) standards. Today, more than 60 of the world’s leading wireline, wireless, mobile and IP network operators rely on CSG’s next-generation Singleview platform for their fully converged real-time prepaid and postpaid charging and billing services.
About Virgin Mobile Australia
Here at Virgin Mobile, we've been putting our customers first for over 12 years. Ever since Richard Branson saw an opportunity to stir up the Aussie telco market in the early noughties, we've been making a splash with our innovative products, cheeky ad campaigns and world-class customer service. We've certainly come a long way from the early days when each new connection meant a little bell rang in the call centre, to proudly having more than 1 million customers in Australia. And they're happy customers too: we've been rated the No 1 telco for Customer Satisfaction for some time now. We think a telco relationship should be rewarding so our customers also receive a host of benefits including Virgin Family perks, exclusive discounts and VIP access to gigs and music festivals. And because we use the Optus network it means that up to 98% of the population in Oz can get a clear Virgin Mobile signal. So come and join us! Get personal with us @ www.facebook.com/VirginMobileAus or www.twitter.com/virginmobileaus.
About CSG International
CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, France Telecom, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.