ENGLEWOOD, Colo.--(BUSINESS WIRE)--Cable ONE, one of the ten largest cable operators in the U.S., and CSG International (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that Cable ONE is now in production with CSG’s next-generation customer care and billing solution.
CSG solutions support video, high-speed data, and voice services for Cable ONE’s residential and business customers. Solutions blend with Cable ONE’s current business and operations support systems while providing advanced customer-centric capabilities. They allow Cable ONE to maximize existing IT assets by utilizing CSG’s pre-integrated customer care and billing solution for operations support. Together, these offerings enable Cable ONE to transition seamlessly into a digital services provider by delivering personalized lifestyle services to multiple members of a single household.
“At Cable ONE, we seek strategic partners across our enterprise to ensure we have the best available technologies and processes to support our customers,” said Steve Fox, chief technology officer at Cable ONE. “Our strategic partnership with CSG has advanced our ability to invest in next-generation services, enrich the customer experience, and reduce operating costs with a fully integrated customer care and billing solution.”
CSG’s innovative platform allows Cable ONE to utilize a single desktop for total control of customer requirements including quote-to-cash, integrated provisioning, workforce management, revenue management, and collections processing.
“The successful implementation at Cable ONE underscores our commitment to the delivery of multiplay convergent next-generation services,” said Michelle Nowak, vice president of product management at CSG. “Our highly flexible, scalable, and available offerings enable Cable ONE to capitalize on business opportunities and lower operational risk, cost, and overhead by consolidating multiple technologies onto a single adaptable platform.”
About Cable ONE
Serving more than 720,000 customers in 19 states with high speed Internet, cable television, and telephone service, Cable ONE provides consumers a wide range of the latest products and services, including wireless Internet service, High-Definition programming, and phone service with free, unlimited long distance calling in the continental U.S. More information about Cable ONE - http://www.cableone.net.
About CSG International
CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.