Millennials Expect Personalization, AI Out Of Their Future Phones

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Friday, February 24, 2017 8:00 am EST


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On Thursday (Feb. 23), CSG Systems International, a digital services company, announced the results of a survey of millennials, which found they have clear priorities for their mobile services in the near future. They want personalization, artificial intelligence (AI), and as high-quality and intuitive experiences when it comes to streaming entertainment on mobile devices.

In a press release, CSG said it surveyed close to 1,000 millennials across the U.S., the U.K., Brazil and Australia to gauge their expectations for mobile services by 2022. One third-of survey respondents said they expect their mobile service to come from a nontraditional provider in the future, such as Google or Amazon. Another third said they expect public Wi-Fi services and other free amenities to become the norm.

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