CSG: Millennial Mobile Attitudes Indicate Openness to AI, Personalization over Anonymity

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Friday, February 24, 2017 8:00 am EST

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CSG Systems International aims to assess how Millennial mobile attitudes change as they age in a new market research report.

Surveying nearly 1,000 young adult Millennials, CSG found they have some clearly defined priorities regarding mobile service in coming years.

That includes increasing focus on personalization, greater uptake of AI (artificial intelligence), and use of mobile services that provide intuitive high-quality entertainment content.

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