Beyond the Buzzwords – Three Trends to Watch in 2017: B2B2X, Video Service Providers & CX

Publish Date:

Monday, January 16, 2017 2:24 pm EST


News Organization:

Virtual-Strategy Magazine,

Source URL:

By Ken Kennedy, Chief Technology Officer at CSG International on January 16, 2017.

2016 was a big year for communication service providers and the pressure to introduce new digital services to consumers on-the-go reached an all-time high. Looking back to my 2016 predictions piece, I projected that service providers would be increasingly pressed with the need to transform their business models to better serve digital consumers – while also trying to manage traditional networks and systems.

While that certainly proved true and will continue to be a huge initiative for providers across the globe, as an industry, we also can’t take our eyes off three more emerging trends that will shape the communications services landscape in the coming year:

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