In the News

  • With consumption of digital content on the rise, the ability for video and broadband service providers to launch services quickly and manage operations efficiently is more important than ever. So to accelerate service providers’ introduction, operations and monetization of digital services, CSG International launched a digital platform that allows providers to more easily launch, scale and monetize new digital offerings such as video, music, games and home security. 

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  • US business support solutions player CSG has unveiled its new digital services platform – Ascendon – that is designed to help any company looking to offer digital services to consumers.  The novel aspect of this launch is that it’s not a piece of BSS software, rather a platform that sits on top of it, which claims to offer greater agility and flexibility.

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  • The economics of cyber threats are simple: cyber attacks are easy to organize and cheap to enact. Any computer anywhere can become the front line of an attack, which is not only difficult to defend against but leads to the need for constant vigilance and flexible defensive moves-both of which are rather more costly. CIOs and CISOs need to reverse these economics and change the game in their favor by driving down the cost to defend and increasing the cost to attack.

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  • I’m not just an executive at a major business services company; I’m also a digital consumer. That dual role is one many of us play today, especially as our lives become increasingly app-driven, sharing-based, and device-rich. As consumers, we expect more and more services that take our digital lifestyles into account and allow us to choose how, when, and where we connect to the products and services we subscribe to.

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  • I am worried.

    Across the world MachNation has been continuing our dialog with carriers about their strategies and tactics in the Internet of Things (IoT) ecosystem. We have heard about their growing machine to machine (M2M) business units, their burgeoning number of M2M employees, their focus on increasing their share of the M2M wallet beyond connectivity.

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  • A new survey reveals that cable and satellite providers better not lose focus on the importance of the personalized experience, particularly when it comes to a technician’s visit to their homes.

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  • It might be a stretch to say that everybody loves Netflix, but there’s no denying that Netflix’s widespread acceptance and consumer-friendly technology have formed another chapter in the chronicles of digital customer expectations.

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  • Before last week’s SCTE Cable-Tec Expo fades deeper into our memory banks, it’s a good time to bring up one of the show’s primary themes – improving the customer experience. 

    And I don’t have to be the first person to tell anyone that cable could sure use some improvement in this area. It’s one of the reasons why Comcast now has an executive – Charlie Herrin, its new senior vice president, customer experience -- solely focused on this area.

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  • From your home security system or your thermostat, your wristwatch or your fitness monitor, these ‘things’ are increasingly connected. And as these things are embedded with bi-directional communications capabilities, they are increasingly becoming targets for cyber-attacks.

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  • Fortune 500 companies with incident response teams and plans in place are pessimistic about their effectiveness amid a climate of data breach domination.

    Just because you have an incident response plan and an incident response team doesn't mean your organization is ready for a data breach.

    Nearly three-fourths of US Fortune 500 companies now have set up incident response plans and teams in preparation for cyberattacks, but only one-third of them consider their IR operations actually effective in

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