In the News

  • Not so long ago, communication service providers (CSPs) had large IT staffs to manage massive infrastructures, designed to support a small number of products and services sold to large volumes of customeres.  Now, the dynamics have changed and IT must do more with less staff and stagnant budgets, writes Alam Gill, CSG International SVP of International Managed Services.

  • Consumers, businesses and CSPs alike are investing in the digital economy.  In developed markets, consumers have a seemingly insatiable appetite for digital content and devices, while developing markets are banking on smartphones to connect them to the worldwide web to change the very nature of their societies and economies.

    Businesses around the world are becoming digital to foster innovation and generate productivity gains.  And CSPs trying to stake their claim in this realm should

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  • I can’t pinpoint the exact moment that I became an impatient person.  The ability to instantly get an answer to nearly any question online got me started years ago.  Online shopping, express shipping and streaming video definitely contributed. Maybe it was when I realised that I could troubleshoot, pay, order and ask questions online without ever having to connect with another human.

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  • In this article Richard Ullenius, VP of International Managed Services at CSG International looks at ways telecoms can convert the hype around IoT/M2M into tangible business.

    If there’s one thing that remains constant in the telecommunications industry, it’s the lofty predictions that come with the emergence of new digital services. Perhaps no other offerings are stirring more intrigue lately than those borne from the Internet of Things, or Machine to Machine (M2M), services.

  • Managed services partners are becoming an invaluable asset to many mobile operators looking for the scale and flexibility required to handle new digital services, reduce operating costs, improve operational efficiency and increase predictability on circuit switch services.

  • CSPs are turning to partners in a go-to-market model where the CSP and the digital services partner collaborate on new products and services.

  • Video Interview - Ken Kennedy, CTO of CSG International, talks about his company’s new Ascendon platform, that help companies launch, monetize and scale new digital services.

  • Digital service providers (DSPs) are standing at something of a crossroads. There has never been so much interest in digital services from a variety of different users; everyone from console gamers to the mobile workforce and beyond has at least some interest in goods and services that never had a physical form. But providing these things to users comes with some issues as well, and that's where CSG International's new release, the CSG Ascendon, looks to step in...

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  • Ascendon supports a number of digital hooks, including support for elements such as digital lockers and device management, enabling services such as electronic sell-through, transactional video-on-demand and potential pay-for-bandwidth applications.   According to Kent Steffen, CSG’s president of digital services, Ascendon has three primary target markets...

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